Troubleshooting

Empty results and Retry

An empty result means the catalog answered but found no matches. Try another spelling or clear the search filters. A failed request shows an error and Retry instead. Anime search keeps the query and filters; if Load more fails, Retry keeps the cards already loaded and asks for that same page again. Schedule retries also keep the selected day and the airing times already loaded.

Movies and shows offer Retry for search, catalog and episode-list failures. Available movie lists stay visible when another list fails. A successfully loaded but empty catalog or episode list is shown as empty, rather than as a connection failure.

When Play or Download is unavailable, the nearby explanation says whether the anime has not aired, episode information is loading, the request failed, or no aired episodes are available. Disabled actions also have an accessible hint and a mouse tooltip.

Nothing is found for a show, or playback never starts

Otakase keeps trying until the episode plays and remembers what worked for each show. When nothing works, the problem is usually on the other end and passes on its own, so try again a little later. Diagnostics (in More or Settings, under Help & app) shows what went wrong.

On a playback error, choose Report playback problem. The report fills in what you were watching and shows optional app details, source, position and the error for review. Attach app details controls whether those details are included. Send report posts to support through your linked Discord profile; Copy report also works without Discord. Nothing is sent until you choose Send report.

Android or TV update reports a different signing key

Phone and TV install the same APK from the website. Android requires an update to match the signing key of the app already installed. A development or locally built APK can use a different key from an official release.

Some firmware can omit certificate information when Otakase inspects a downloaded APK. The updater retries Android's older certificate lookup when that information is missing and reports unreadable certificates separately from an actual mismatch.

If an older Otakase version still shows the warning, download the official APK from the website and open it with Android's system installer. The system independently verifies whether it can update the installed app. If it also rejects the signing key, report the TV model, Android version and where the installed APK came from. Back up your profiles before considering an uninstall, which removes local data.

Subtitles appear only occasionally

In Tracks (Audio & subs on phones and TVs), choose the full dialogue track instead of one labelled Forced, Signs or Songs. Those tracks may translate only on-screen text, leaving long gaps during dialogue. Automatic selection prefers full dialogue tracks, then closed captions, before forced/signs-only tracks within the preferred language. Your manual track choice remains available. The same automatic track priority applies to movies and casting.

Some subtitle files contain untimed text blocks that can make playback stop reading later cues. Otakase removes those malformed blocks before loading WebVTT files locally or preparing them for casting. If subtitles still stop, include the episode, approximate time, and whether seeking or skipping happened in a playback report.

Progress didn't update on AniList / MyAnimeList

Writes to the trackers are paced to stay inside their limits and happen in the background, so they can take a moment. Check that the account is still signed in under Accounts: a tracker that rejects the sign-in shows it there, and signing in again can restore access.

The Accounts card shows when sync needs attention. Inside Accounts, AniList and MAL show updates being sent, failures, and the last update sent this session. Trakt also shows local playback progress awaiting upload. Signing in alone does not mean an update was sent. Completion updates remain queued when a tracker is unavailable and retry automatically.

The TV can't finish signing in

Phone and TV need to be on the same home network, and guest Wi-Fi often keeps devices apart. Check that the code on the phone matches the one on the TV.

The desktop app doesn't open on macOS

It is not signed by Apple yet. Right-click Otakase in Applications and choose Open the first time.

Still stuck? Ask in the support forum on Discord.